FAQs

Do you accept returns?
  • Sorry, we only accept returns on faulty items.
  • If your print arrives damaged, please contact us and we will gladly arrange for it to be replaced.
Do you ship internationally?
  • Yes! We ship to selected countries worldwide. Your shipping costs will be calculated in the Cart or at Checkout.
  • Please see our shipping page for more information. 
Do you design customised prints?
  • Sorry, at this stage we are not producing customised prints.
What payment methods do you accept?
  • We accept Direct Deposit, Visa, Mastercard and PayPal payments. 
Do you sell framed prints?
  • No, we only sell unframed prints. 
  • However, our prints have been designed to fit most standard frame sizes from stores including IKEA, Target, Myer and Kmart. Remember, you can always be creative and display your Sprout and Sparrow print frameless as well!
Where's my order?
  • The standard delivery time for deliveries to metro areas within Australia is 5 to 7 business days but it can take up to 10 days. We will post your prints within 2 business days and then you should allow a further 3 to 8 business days for Australia Post to deliver your print to you.
  • If your order has already exceeded the expected delivery time, please contact us at info@spoutandsparrow.com.au and we will do our best to look into it for you.
  • Shipping costs for all Sprout and Sparrow products are calculated in your cart, before you reach the checkout so you won't need to enter all your details before you find out how much shipping will cost. The calculator is super simple to use too!.
  • Please see our shipping page for more information.
How will my product be packaged?
  • We make every effort to ensure your prints and posters are packaged carefully and arrive in perfect condition.
  • All A4 and A3 prints are shipped flat, in rigid envelopes designed to prevent bending to ensure your print arrives safely. All A1 and 50 x 70 posters are carefully rolled and placed in tough mailing tubes.
  • If your print arrives damaged, please contact us and we will gladly arrange for it to be replaced.  
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